tag:blogger.com,1999:blog-13617199.post113365427041167435..comments2023-10-02T05:32:46.993-04:00Comments on Love with a Shot of Adrenaline: Bad ServiceNatalie J. Damschroderhttp://www.blogger.com/profile/07800784042353921973noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-13617199.post-1133788885339729432005-12-05T08:21:00.000-05:002005-12-05T08:21:00.000-05:00This was a much worse situation than my silly purc...This was a much worse situation than my silly purchases. That's infuriating!Natalie J. Damschroderhttps://www.blogger.com/profile/07800784042353921973noreply@blogger.comtag:blogger.com,1999:blog-13617199.post-1133751007892258672005-12-04T21:50:00.000-05:002005-12-04T21:50:00.000-05:00You wanna hear my horror story??In brief. We have ...You wanna hear my horror story??<BR/><BR/>In brief. <BR/><BR/>We have propane heat. We've had the same supplier for about 6 years, as long as we've lived in this house. We've done the pre-buy plan for at least the past few years, maybe even the past 5. This is where you put a down payment to lock in the rate and they split the rest of your payments up for the rest of the year. If you exceed what you prebuy, you pay the current and possibly higher rate. We've also had automatic delivery for the entire time we've lived here, which means we don't call for delivery, they just arrive.<BR/><BR/>So no delivery.<BR/><BR/>It's getting cold.<BR/><BR/>Our 500 gallon tank is down to less than 5% and it's 30 degrees and I have a birthday party to give.<BR/><BR/>We call the place, get shifted to the emergency line, are told we are on a WILL CALL status...and sure, we can get emergency fill out, but it will cost us $150 dollars. <BR/><BR/>WTF.<BR/><BR/>"Can I just call tomorrow?" OH, yes, but it will still cost $150 because we are on will call and you have to call three days in advance. So Thursday we could get gas. <BR/><BR/>Aw, HELL no.<BR/><BR/>But we need heat. I figure I'll call tomorrow to the office and figure it out. Meanwhile, we are STEAMED.<BR/><BR/>I've never signed up for will call. We've never missed a bill.<BR/><BR/>But ha! success and triumph, for I have the original contract in which it clearly states "All Will Call customers using the secured or early buy plan will be converted to automatic delivery."<BR/><BR/>We weren't Will Call before, but even if we were, we have secured plan, therefore should have had automatic delivery.<BR/><BR/>Therefore, they'd best be refunding my $150 I had to pay in advance.<BR/><BR/>They really don't want the snakes to come out of my hair. <BR/><BR/>Do they?<BR/><BR/>:)<BR/><BR/>M<BR/><BR/>PS--- this rant was so delicious I'm going to post it in my LJ.AuthorMhttps://www.blogger.com/profile/06341063492619003784noreply@blogger.com